What is VOI (Verification of Identity) and How Do I Do It?

What is VOI (Verification of Identity) and How Do I Do It?

If you’re buying or selling property, transferring ownership, or doing anything legal through PEXA, you’ll likely be asked to complete a VOI — that’s a Verification of Identity. This blog walks you through what VOI is, why it matters, and how you can do it easily online with WebVOI (which we use at Haze Legal). We’ll also explain why this step protects you and helps us work faster and smarter on your behalf.

What is VOI and Why Should You Care?

Have you ever shown your ID at the post office or to a bank officer? VOI is a bit like that — but specifically for legal and property transactions. It’s a way of checking that you really are who you say you are. Why? Because when we’re doing things like transferring land or signing documents in PEXA (the online property settlement platform), it’s the law.

Think of VOI as your legal “proof of identity” that protects both you and the transaction from fraud.

So… How Do You Do a VOI?

At HazeLegal, we offer WebVOI, a secure online tool through InfoTrackID, so you can complete your verification from anywhere — no need to queue at the post office.

You’ve got two options:

? Option 1: In Person (If you’re local)
We’ll guide you through uploading photos of your ID while we see you face-to-face. It’s quick and all done securely.

? Option 2: Online (Remote)
You’ll get a secure link to upload your documents and take a quick video selfie. No apps, no downloads — just your phone or laptop. The platform checks your ID using Australian Government systems and uses facial recognition and liveness checks to make sure it’s really you (and not someone pretending to be you).

Why Do We Need VOI for PEXA?

PEXA is where electronic settlements happen — it’s fast, efficient, and now the standard in Australia. But before we can use PEXA on your behalf, we need to verify your identity. This isn’t just a nice-to-have. It’s a legal requirement.

It protects everyone involved.

VOI stops fraud, impersonation, and unauthorised activity. It’s peace of mind for you and protection for your assets.

What’s In It for You?

?? Security First
All documents are checked against Australian Government records, and your info is stored securely for only 90 days — then permanently deleted.

? Super Convenient
Do it from your phone. No app. No waiting. No travel.

? Smarter Technology
Facial recognition, liveness checks, and auto-filled info using OCR (Optical Character Recognition) = fewer errors and faster processing.

? Compliant and Consistent
Whether in person or online, the standard is the same every time. It ticks all the boxes for legal compliance — without the paperwork headache.

Why We Use InfoTrackID at Haze Legal

We chose InfoTrackID because it’s safe, trusted, and integrates directly into our systems. That means we get reports instantly, saving time and moving things forward faster for you.

Verification of Identity might sound like a small step, but it’s a big deal when it comes to protecting you and your property. At HazeLegal, we make it easy, secure, and convenient with online WebVOI through InfoTrackID. Whether you’re buying, selling, transferring, or updating legal documents, we’ve got the process sorted — so you can get on with life, knowing it’s all handled properly.

Need help? We’re here at HazeLegal — just reach out and we’ll guide you through it.

DISCLAIMER

This commentary is published by HazeLegal for general information only—it’s not legal advice. If you have questions or need advice for your specific situation, we recommend speaking to a lawyer or reaching out to us at http://hazelegal.com.au before making any decisions.